Address
304 North Cardinal St.
Dorchester Center, MA 02124
Work Hours
Monday to Friday: 7AM - 7PM
Weekend: 10AM - 5PM
ASHRAF DENTISTRY / PRIVACY + PERSONAL INFORMATION
Privacy Policy
How Ashraf Dentistry collects, uses, protects and manages personal information and personal health information.
OUR COMMITMENT
Privacy is part of patient care.
Ashraf Dentistry is committed to handling personal information and personal health information responsibly, securely and transparently.
Our handling of personal health information in Ontario is governed by the Personal Health Information Protection Act, 2004 (PHIPA), together with applicable professional and legal requirements.
LAST UPDATED: SEPTEMBER 2026
01
Collect thoughtfully
02
Use for a defined purpose
03
Protect throughout its lifecycle
INFORMATION WE COLLECT
The information depends on your relationship with us.
We collect only the information reasonably required to communicate with you, provide dental care, administer the practice and meet our legal and professional obligations.
Contact information
Information you provide when contacting us or requesting an appointment may include your name, email address, telephone number, preferred location, treatment interest and message.
Health information
Providing dental care may require information such as your medical and dental history, medications, dental records, imaging, diagnoses, treatment information, referrals, insurance information and other information relevant to your care.
Website information
When enabled, the website and its service providers may process technical information such as browser type, device information, IP address, cookies and analytics data.
HOW INFORMATION IS USED
Every use should have a purpose.
- Responding to questions and appointment requests
- Providing and coordinating dental treatment
- Maintaining clinical and administrative records
- Communicating about treatment and follow-up care
- Processing payments and insurance information
- Meeting legal, regulatory and professional obligations
- Protecting the security and operation of our practices and website
Personal health information is collected, used and disclosed only as permitted or required by law. Consent is obtained where required.
YOUR RIGHTS UNDER PHIPA
Your information remains your concern.
Ontario patients have rights relating to their personal health information, subject to the requirements and exceptions set out in PHIPA.
Access
You may request access to your personal health information, subject to limited exceptions under applicable law.
Correction
You may request correction of your health record where the legal requirements for correction are met.
Consent
You may ask how your health information is collected, used or disclosed and may give, refuse or withdraw consent where permitted by law.
SAFEGUARDS
Protecting the information we hold.
Ashraf Dentistry uses administrative, technical and physical safeguards appropriate to the sensitivity of the information in our custody or control.
Access is limited to authorized individuals who require information for legitimate clinical, administrative or legal purposes.
RETENTION + DISPOSAL
Information has a lifecycle.
Records are retained and disposed of in accordance with applicable legal, regulatory and professional requirements.
No electronic system can be guaranteed to be completely risk-free, but reasonable safeguards are used to reduce unauthorized access, loss, misuse or disclosure.
ONLINE PRIVACY
When you use our website.
Website forms
Information submitted through website forms is used to respond to your request and facilitate communication with the practice. Website forms should not be used for medical or dental emergencies.
Cookies + analytics
Where enabled, cookies and analytics services may be used to support website functionality, security, performance and understanding of how the website is used.
Service providers + external websites
Hosting, communications, security, analytics or other service providers may process information on behalf of the practice. Websites linked from ashrafdentistry.ca operate under their own privacy practices and policies.
PRIVACY QUESTIONS
Have a question about your information?
Contact the Ashraf Dentistry location responsible for your care. We may ask that access or correction requests be submitted in writing and that your identity be verified.
WATERLOO
55 Northfield Drive East
Waterloo, Ontario N2K 3T6
519-725-9585
info@ashrafdentistry.ca
TORONTO / YORKVILLE
276 Davenport Road
Toronto, Ontario M5R 0E7
647-361-4555
torontoinfo@ashrafdentistry.ca
If a concern regarding personal health information cannot be resolved with the practice, you may have the right to contact the Information and Privacy Commissioner of Ontario.
RESPECTFUL + SAFE ENVIRONMENT
Everyone deserves to feel safe and respected.
Ashraf Dentistry is committed to maintaining a safe, respectful and professional environment for patients, visitors and team members.
Abusive, threatening, intimidating, discriminatory, harassing or violent behaviour toward our staff, patients or visitors will not be tolerated on our premises or through telephone, email, online messaging or other communications with the practice.
Where conduct creates a safety concern or seriously disrupts care, Ashraf Dentistry may take reasonable steps to protect those involved. Depending on the circumstances, this may include ending an interaction, asking an individual to leave the premises, restricting future non-emergency contact or care in accordance with applicable professional obligations, or contacting security or emergency services when necessary.
We recognize that dental care can sometimes be stressful. Concerns and complaints are always welcome when they are communicated respectfully.